Legal

Terms & Conditions

Last Updated: 10 February 2025

Effective Date: 10 February 2025

1. Definitions

• "Service" — the care programmes and website operated by Serahl
• "User" — any person who visits our website or communicates with us
• "We / Us / Our" — Serahl, 14 Soi Pattanakarn 32, Suan Luang, Bangkok 10250, Thailand
• "Resident" — a senior adult enrolled in one of our care programmes
• "Family Representative" — the adult family member or legal guardian acting on behalf of a Resident
• "Agreement" — the care services agreement signed between Serahl and a Family Representative

2. Acceptance of Terms

By using this website or submitting an enquiry, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement on your own behalf or on behalf of a Resident. These terms are governed by the laws of Thailand.

3. Service Description

Serahl provides residential elderly care in Bangkok, Thailand, across three programmes: Daytime Companionship, Residential Care, and Dedicated Nursing Care. Service availability is subject to current facility capacity. We reserve the right to assess a Resident's suitability for a programme and to recommend transitions between tiers as health needs evolve. Geographic restriction: services are provided on-site at our Bangkok facility only.

4. User Responsibilities

• Provide accurate and complete information when submitting enquiries or entering into a care arrangement
• Notify Serahl promptly of any changes to a Resident's health, medication, or emergency contacts
• Respect the dignity and privacy of other residents and staff during visits
• Comply with facility policies regarding visiting hours, conduct, and health and hygiene protocols
• Not engage in abusive, threatening, or disruptive conduct toward staff or other residents

5. Prohibited Activities

• Using the website for any unlawful purpose or in violation of these terms
• Attempting to gain unauthorised access to our systems or records
• Submitting false or misleading information in connection with a care enquiry or placement
• Recording, photographing, or sharing images of other residents without explicit consent
• Bringing prohibited items (controlled substances, alcohol, weapons) onto facility premises

6. Care Service Terms

Scope of Care

The specific scope of services included in each programme is detailed in the care services agreement provided at enrolment. The monthly fee covers the services described in the relevant programme tier. Items outside the scope of the programme tier (such as specialist external consultations or prescribed medications) are noted separately in the agreement.

Care Plan

A written care plan will be developed for Residents entering Residential or Nursing Care. This plan is reviewed at regular intervals and updated with the Family Representative's input. Serahl reserves the right to adjust a Resident's programme tier if health needs change materially, following consultation with the Family Representative.

Visiting

Open visiting hours apply to Residential and Nursing Care programmes. Serahl may implement temporary visiting restrictions in response to public health guidance or facility-wide health events, with reasonable notice provided to families.

7. Payment Terms

Programme fees are invoiced monthly in Thai Baht (฿). Payment is due within 7 calendar days of the invoice date. Accepted payment methods are detailed in the care services agreement. Late payment may result in service suspension after reasonable notice. All quoted prices are inclusive of the services described in each programme tier.

Refund and Notice Policy

Termination of a care arrangement requires 30 days' written notice from either party, except in cases of emergency health transfer, safety risk, or material breach. Unused prepaid fees within the notice period are refunded on a pro-rata basis. Admission fees, if applicable, are non-refundable once a Resident has taken occupancy.

8. Intellectual Property

All content on this website — including text, images, design elements, and structure — is the property of Serahl or its licensors. You may view and print content for personal, non-commercial use only. Reproduction, distribution, or republication without written permission is not permitted.

9. Disclaimers

The website and its content are provided for informational purposes. Serahl makes no representation that the information is complete, current, or free of errors. Care outcomes depend on individual health circumstances and cannot be predetermined. Nothing on this site constitutes medical advice — please consult qualified healthcare professionals for clinical decisions.

10. Limitation of Liability

To the maximum extent permitted by Thai law, Serahl shall not be liable for indirect, incidental, or consequential damages arising from your use of the website or our services. Our liability for direct damages shall not exceed the amount paid by you for the relevant care programme in the month preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold Serahl, its staff, and its representatives harmless from any claims, losses, or expenses arising from your breach of these terms or your conduct on facility premises or in connection with our services.

12. Termination

Either party may terminate a care arrangement as set out in the care services agreement. Serahl may terminate with immediate effect in cases involving a serious safety risk to the Resident, other residents, or staff. Upon termination, the Resident's personal belongings must be collected within a reasonable timeframe agreed between both parties.

13. Dispute Resolution

We encourage families to raise concerns directly with our Facility Director in the first instance. Most matters can be resolved through open conversation. If a formal resolution is needed, disputes shall be subject to Thai law and the exclusive jurisdiction of the courts of Bangkok, Thailand. Mediation may be pursued as an alternative before litigation.

14. General Provisions

• Entire agreement: These terms, together with the care services agreement, constitute the full agreement between the parties
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect
• Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement
• Assignment: These terms may not be assigned by you without our prior written consent
• Notices: Formal notices should be sent to the address or email below

15. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes take effect constitutes acceptance of the updated terms. Material changes will be communicated to current service users directly.

16. Contact

For legal enquiries or formal notices:

• Email: [email protected]
• Address: Serahl, 14 Soi Pattanakarn 32, Suan Luang, Bangkok 10250, Thailand
• Phone: +66 2 718 5349